At Liquor Hub UK, we take pride in delivering premium spirits with the utmost care to our discerning clientele. Should you need to return or exchange an item, we strive to make the process as refined as our product selection.

Our Returns Policy

We accept returns within 15 days of delivery for most products, provided they are unopened, in their original packaging, and in resalable condition. To initiate a return, please follow these steps:

  1. Contact our Concierge Team at [email protected] within 15 days of receiving your order with your return request
  2. Include your order number and reason for return in your email
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and shipping instructions
  4. Securely package the item(s) using the original packaging when possible
  5. Ship the package to our address at:
    Liquor Hub UK
    85 Regent Rd
    Salford, GB CH7B 8XS

Important Note: Due to alcohol regulations, we cannot accept returns of opened bottles or products where the seal has been broken. Additionally, rare or limited-edition spirits marked as “final sale” cannot be returned.

Refund Process

Upon receipt and inspection of your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping charges are non-refundable
  • For exchanges, we will ship the replacement item once the return is received

Non-Returnable Items

The following products cannot be returned due to their nature or regulatory requirements:

  • Opened bottles or products with broken seals
  • Custom or personalized orders
  • Items purchased during special promotions marked as “final sale”
  • Gift sets where packaging has been damaged

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or damaged product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable spirits.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damaged item or incorrect product. We will arrange for a replacement or refund at no additional cost to you.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Liquor Hub UK Team,

I would like to request a return for my recent order (#[Your Order Number]). The details are as follows:

  • Product Name: [Product Name]
  • Quantity: [Number of Items]
  • Reason for Return: [Please specify]

Please provide the RMA number and return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Contact Us

For any questions regarding our returns policy, please contact our customer service team:

Email: [email protected]
Please allow 24-48 hours for a response during business days.

We appreciate your trust in Liquor Hub UK as your purveyor of fine spirits and remain committed to ensuring your complete satisfaction with every purchase.