FAQ

We curate a premium selection including absinthe, aperitifs, bourbon, gin, liqueurs, rum, and vodka. Our collection focuses on artisanal, high-quality spirits for enthusiasts and collectors.

Each product in our collection is meticulously selected by our spirits specialists. We partner with reputable producers and carefully inspect every bottle before shipment to ensure it meets our exacting standards.

Yes, we frequently source special releases and limited-edition bottles for serious collectors. These are highlighted in our new arrivals section and often available through our express delivery service.

We deliver globally to most countries, excluding some Asian regions and remote areas. Our base is in Salford, UK, and we ship worldwide through trusted carriers DHL, FedEx, and EMS.

We offer two premium shipping options:

• Express Delivery (10-15 business days): £12.95 via DHL/FedEx with full tracking and priority customs handling
• Free Standard Delivery (15-25 business days): For orders over £50 via EMS with basic tracking

All orders receive temperature-conscious, secure packaging regardless of shipping method.

We use specialized materials to protect against temperature fluctuations and impact during transit. Our discreet packaging shows no external alcohol branding for your privacy.

Yes, express orders include full tracking, while standard delivery provides basic tracking information. You’ll receive tracking details once your order ships.

We accept returns of unopened bottles in original condition within 15 days of delivery. Please contact our customer service at [email protected] to initiate a return.

While we take every precaution with packaging, if your order arrives damaged, please contact us immediately with photos of the damage. We’ll arrange a replacement or refund as appropriate.

We accept Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with bank-level encryption for your protection.

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Any applicable customs duties or import taxes are the responsibility of the customer. We include all necessary documentation to facilitate smooth customs processing.

Our dedicated team is available via email at [email protected]. We typically respond within 24 hours.

Yes, our team can accommodate special handling instructions upon request. Contact us with your specific needs and we’ll do our best to assist.

Our spirits specialists are happy to provide personalized recommendations. Email us with your preferences and we’ll suggest products from our curated collection that match your taste.